What did you do? Did you ask to be transferred to someone who spoke English? Or have you attempted to communicate with the customer service representative? Did you show tolerance or impatience when it was difficult to understand them? Your reaction can determine the outcome. • The new person at work has a different culture than yours. Do you think this person is taking away a job that should have been given to someone local? Or do you see it as an opportunity to make new friends and experience a different culture? • You are looking for someone to take care of childcare in your home. You have 3 candidates: one is a teenager, one has 3 children that they want to bring with them while they take care of your children, and the last candidate is from a different culture who has excellent references, but his cultural beliefs are not the same like yours. Who do you choose? My choice is the last candidate for several reasons: 1. Excellent references 2. Teaching my children that different is acceptable 3. The opportunity that comes from learning about another culture and possibly teaching other cultures about my. Norms (www.cnx.org,