IntroductionThis project will conduct an in-depth analysis of customer-desired information services to design a web-based system to deliver those services and implement the proposed web-based solution for customer relationship management customers (CRM). • Description of the methodology, new processes and IT tools and how each is used to meet business needs. Methodology• Research and identify competitors, management and technology companies facing similar problems.• Collect and evaluate competitive intelligence tools including competitor websites, products and services, and market research reports for PPI business solutions .• Evaluate current trends and proven models for IT development: Internet, e-commerce, and supply chain management (SCM). • Analyze the business impact of IT development programs to justify investments. (PPI criteria is to reduce or lower overhead costs or expenses.) • Explore market and vendor analysis of key leading vendors. New Processes PPI's online customer web portal will provide educational information services such as (1) the ability for customers to submit unstructured information and structured comments about movies, music and games purchased or rented; (2) submit requests for new products for sale and rental; (3) check expiration dates for a customer's pending rentals; (4) extend the rental without penalty, providing for the application of a lower fee when returning the item; (5) review the inventory of items carried in the store; (6) patents can monitor items rented or purchased by children. Future enhancements to PPI will include online and live tutoring and supplemental educational services for students of all ages and ability levels. Online tutoring options will provide the individual...... middle of paper ......ng.Conclusion The need for effective IT risk management has become significantly more important as organizations have become increasingly dependent on from their IT systems for their business success and competitiveness. While many organizations believe they have a solid understanding of IT risk concerns, too often their IT risk management efforts have serious gaps and vulnerabilities due to a failure to take a holistic approach to IT risk. The strategic risk management plan for Plush Packets Inc., set forth in this document, offers the greatest opportunity for success and warrants executive support. Aligning the risk strategy with the organization's overall business strategy plays a key role in the success of the plan. Once the strategy has been defined and agreed, preferably with an agreement also at board level, it is necessary to communicate it to all interested parties.