This agency has been very meticulous in caring for its clients and employees take very serious positions to help women and men who are victims of intimate partner violence. Customers who filled out the surveys, although not many, provided extremely encouraging feedback in the surveys provided. Failure to participate may, for various reasons, be beyond the control of Samaritan House. One recommendation I can make at this time is that Samaritan House regularly surveys and "checks in" with their clients to ensure the program continues to be as effective as it has proven to be. Staff said they conduct surveys only sporadically and that it may turn out to be a biannual routine