To be a leader you need to have followers so you need to understand how to motivate people to follow your plan. Motivation is what drives employees to act in a certain way; you have to know how to understand people's reasoning to do something. This is the key to becoming a good leader. Matt was once a fellow staff member, this often creates a barrier to gaining respect. People have needs or lack of something that results in something desired. So the impulse or desire that motivated us to satisfy the need. Therefore, the goal is to satisfy the need or obtain the desired thing. The staff appreciated the relaxed atmosphere, the ability to be sociable and the flexibility to swap shifts and arrive slightly earlier than expected. The change of management which involved reductions in staff and strict rules was perceived as a threat by the remaining staff. A more experienced manager would most likely have recognized that people are different. While some people come to work to earn money to meet the needs of a fulfilling existence, some desire to relate to others or earn a promotion, which is a growth need. Expectancy theory states that an individual will decide to behave or act in a certain way because they are motivated to select a specific behavior over other behaviors due to what they expect will be the outcome of that selected behavior. However, the cognitive process of how an individual processes the different motivational elements also comes into play. When Matt took over the staff he most likely did not foresee the changes that would come. They didn't expect the positions to be made redundant, strict workplace rules like the ban on fraternizing and the change in shift swapping policy made the job a lot less fun. As one employee stated, they could easily work… middle of paper… his tool is to solicit input, it can be very emotional for an employee to find that his supervisor values ​​his input. Managers who seek input from employees are able to express appreciation to employees and are also doing themselves a favor. Employees at all levels of the organization have valuable ideas and opinions to contribute that can improve the efficiency, efficiency and even effectiveness of the company. The employee receives a brain benefit and the company receives a monetary one. Finally, recognition of superior performance is a tool that can be used. While everyone in an organization gets excited when they receive a bonus or other recognition of superior performance, peer recognition is also a motivating force. Simply recognizing “Employee of the Month” in a newsletter can be extremely exciting and motivating for an employee.