Located at 373 Fifth Avenue in Manhattan, Hotel 373 is a small boutique-style hotel nestled in the shadow of the Empire State Building. Its proximity to one of New York's most iconic landmarks has attracted a growing flow of tourists. Opened in 2007, Hotel 373 is operated by Hersha Hospitality Management Company (HHMC), which also manages over a hundred other hotels across the country. Given its small size, the hotel currently operates with seventy rooms and a staff of thirteen employees under the leadership of General Manager, Gary DeSoiza. The remaining twelve employees include a front office manager, seven front desk operators, two housekeeping managers and two engineering/security managers. Daily housekeeping responsibilities have been outsourced to a vending team assigned by HHMC. The same goes for the human resources department, HHMC has an umbrella human resources department that covers the needs of Hotel 373. As of 2010, the hotel has an occupancy rate of 82.9% and an average daily rate of $190.18. The hotel's high-quality service and reasonable price have earned numerous positive reviews in both guest satisfaction surveys and tourism websites such as Fodor's. The remaining facts within this analysis were largely gathered through a one-on-one interview with the front desk manager, Nikki Sukthong. on April 3. Sukthong has worked for HHMC for over twelve years. She received formal training in hotel management before being appointed to her current position at Hotel 373 two years ago. His responsibility includes the daily management of the hotel and its staff. Is responsible for all guest reservations as well as housekeeping reports and a general engineering/safety report… middle of paper… oration instead of a family, which is critical since employees not only consider themselves as family members but also the employees employed by HHMMCin conclusion, Hotel 373 maintains a decent balance between 'cooperation' and 'family'. It is important to maintain this balance in the future so that employees can work in a good environment while maintaining high professional standards. Works Cited Nikki Sukthong. Personal interview. 3/4/2011Edwin Reingold, 'Made in Japan: Akio and Sony'. Saiget Production 2004 http://www.bps.org.uk/media-centre/news.cfm?id=800506524 Mary Kay Ash, “The Mary Kay Way: Timeless Principles from America's Greatest Entrepreneur.” Blue Book Produce 2007 http://www.siasat.com/english/news/uk-bae-saudi-corruption-case-resurfaced PricewaterhouseCoopers, 'Confronting Corruption’, 2010