This views all subordinates equally and recognizes the individual values ​​and strengths of all members. Creating an environment where patients are respected, well-informed, and empowered recognizes their needs and goals as paramount (Marquis & Huston, 2015). Persuasion and personal reward are usually used rather than coercive power to influence others in a healthcare setting and accomplish the tasks at hand. Active listening Active listening brings attention to the needs of nursing staff and supports their decision making to provide quality patient-centered care. . In The Servant (1998), a teacher of leadership principles explains that listening is one of the most important skills a leader can choose to develop (p. 25). Awareness Awareness exercises the theory of emotional intelligence, which perceives and identifies emotions, integrates them into thought processes and then understands and manages the situation. Having a higher level of emotional intelligence views situations from an integrated holistic point of view (Marquis & Huston, 2015).